FAQs

You have questions. We have answers.

What does it mean to be a Board Certified Veterinary Specialist (Diplomate)?

Simply put, the term Diplomate refers to a veterinarian who has earned board certification in a particular veterinary specialty. Only veterinarians who have successfully completed post-graduate requirements of a particular specialty college can be considered Diplomates. Veterinarians wishing to become board certified must complete an internship and then a two to three-year residency program, meet specific training and caseload requirements, conduct original research and then have it published. This process is supervised by current Diplomates, ensuring consistency in training and adherence to high standards. Once the residency has been completed, the resident must sit for and pass a rigorous examination. Only then does the veterinarian earn the title of Diplomate.

What is a Veterinary Technician Specialists (VTS)?:

Due to a growing interest among veterinary technicians to attain a higher level of recognition for advanced knowledge and skills in specific disciplines, NAVTA developed the Committee on Veterinary Technician Specialties (CVTS).  The Committee provides a standardized list of criteria and assistance for societies interested in attaining Academy status.

The NAVTA Committee on Veterinary Technicians Specialties (CVTS) was formed in 1994 and is recognized by the American Veterinary Medical Association. The CVTS provides guidelines to veterinary technician organizations to facilitate the formation of a specialty organization. Academies develop advanced pathways, which a candidate must follow and complete in order to be awarded the designation of VTS (Veterinary Technician Specialist) in their specific discipline. The Animal Medical Center of Seattle is Happy to have Renee Neideigh LVT, VTS (Oncology) as a VTS for our Oncology Department. We also have two other Veterinary Technicians who are studying for their VTS in Emergency and Critical Care!

How Do I Schedule An Appointment?

Phone: 206-204-3366

Emergency
Our emergency animal service is open and fully staffed 24 hours a day, every day of the year including holidays and overnight.  Please do not hesitate to call (206) 204-3366 if your pet is ill or injured – no appointment is necessary for your pet to be seen in our emergency service.  When possible, please call ahead to the hospital to let us know you are on your way.  Patients that present to Emergency Service will be seen on a first come first served basis and patients in life-threatening situations will always take precedence when medically necessary.  For more information, please see the Emergency and Critical Care tab on our homepage. Our doctors and medical staff are experienced in treating complicated medical cases and have access to all patient records, regardless of the day or hour.

Internal Medicine
Our staff Internist (Internal Medicine Specialist) works closely with a team of experienced, compassionate veterinary staff to provide your pet with the highest quality medical care.  Appointments are available Monday through Thursday and must be made in advance.  At your initial consultation, our Internist will discuss your pet’s current condition and make recommendations regarding diagnostics and treatment individualized to meet your pet’s needs and specific situation.  For more information, please see the Internal Medicine tab on our homepage.

Our goal is always to see all appointments on time, but we appreciate your patience in the event an emergency requires immediate attention.  We also may ask anyone arriving more than 20 minutes late for an appointment to reschedule but will do our best to do so within the same day if possible.

We offer these tips to ensure that your experience with our internal medicine department is unparalleled:

  • Arrive 10-15 minutes before your scheduled appointment time to fill out paperwork and discuss any concerns with a member of the internal medicine team
  • Request prescription refills 2-3 days in advance
  • After hours drop-offs and pick-ups may be arranged for specific cases, but a member of the internal medicine staff will not be available for consultation and hospitalization charges will be incurred depending on patient need.
  • Read discharge instructions carefully – these are very detailed and can provide quick and easy answers to most questions
  • Identify one primary family member to communicate with our Internist and make decisions regarding your pet

An important note for all specialist appointments: phone consultations for clients are not offered because an active doctor/patient relationship (including a physical exam) must exist for recommendations regarding diagnostics and treatments to be made. Additionally, after hours drop-offs are not available for new patients or patients with new problems – these cases should be seen through the emergency service if a situation should arise after hours.

Oncology
Our staff Oncologist works closely with a team of experienced and compassionate veterinary technicians and assistants to provide your pet with the highest quality of cancer treatment and medical care.  Appointments are available Monday through Thursday and must be made in advance.  These may be arranged either through your regular family veterinarian or by calling the hospital directly.  At the time of your initial consultation, our Oncologist will discuss your pet’s diagnosis and make further recommendations regarding diagnostics and treatment as indicated.  Not all cancers are created equally, so the plan will be individualized to meet your pet’s needs.  Diagnostic recommendations may include lab work, x-rays, ultrasound, fine needle aspirates, biopsies, and/or advanced imaging, such as CT or MRI.  Treatment recommendations may include frequent monitoring, surgery, chemotherapy, electrochemotherapy, radiation therapy, or any combination of these.  For more information, please see the Oncology tab on our homepage.

If additional visits are recommended following the initial consultation, we offer two types of appointments: “rechecks” and “drop-offs.”

  • Recheck appointments generally require around 1-2 hours from check-in to check-out.  A member of our oncology team will come to the front lobby to greet you and bring your pet to the treatment area.  Once treatment is complete, your pet will be promptly returned to you.
  • Drop-off appointments are also offered to enhance our ability to schedule treatments and maximize your pet’s care.  As with a recheck appointment, one of our team members will greet you in the front lobby and bring your pet to the treatment area.  We will contact you once your pet is ready to go home.  The length of time associated with a drop-off appointment may fluctuate and is dependent on the type of treatment or testing being administered.

We try very hard to see all appointments on time and appreciate your patience when emergencies and critical cases require our attention.  In fairness to all, anyone arriving more than 20 minutes late for an appointment may need to reschedule.  We will do our best to work you in the same day if at all possible.

Our facility is open 24 hours a day, seven days a week.  If you have concerns or are experiencing an after hours or weekend emergency, please do not hesitate to call or come in through the emergency service.  Our emergency technicians and doctors are prepared to assist you at any time.  They are experienced in treating oncology cases and have access to all patient records.

In addition to your visit(s) to AMCS, we recommend that you maintain your relationship with your family veterinarian for medical issues unrelated to cancer.  All records from AMCS will be faxed upon discharge to keep your veterinarian updated.  Please continue to administer monthly heartworm and flea preventatives, although we ask that you avoid giving or applying them within 24 hours of any chemotherapy treatment.  Annual vaccines should be discussed with your family veterinarian but avoided within 24 hours of any chemotherapy treatment.  Regular vaccination for rabies is required by law.

We are here to answer your questions and guide you through the cancer treatment process. We know that this can be a difficult and anxious time.  If at any time you wish to speak directly with our Oncologist, please let us know and if a question or issue arises while you are at home, feel free to give us a call.  If our Oncologist is unavailable, you may be asked to leave a message, and your call will be returned within 24 hours or the next working day.  While phone calls are our preferred method of communication, you can feel free to email us with non-emergent questions anytime.

Also, we offer these tips to make sure that your oncology experience is superior:

  • Arrive 10-15 minutes before your scheduled appointment time to fill out paperwork and discuss any concerns with a member of the oncology team
  • Request prescription refills 2-3 days in advance
  • After hours drop-offs and pick-ups can be arranged, although a member of the oncology staff will not be available for consultation during these times
  • Read discharge instructions carefully – these are very detailed and can provide quick and easy answers to most questions
  • Please identify one primary family member to communicate with our Oncologist and make decisions regarding recommendations for your pet
  • Phone consultations for clients are not offered because an active doctor/patient relationship (including a physical exam) must exist in order for recommendations regarding diagnostics and treatments to be made

Surgery
Surgical Consultations with Animal Surgical Clinic of Seattle (ASCS) are available by appointment Monday through Friday during normal business hours.  Please call the ASCS main line (206) 545-4322 to schedule a surgical consultation for your pet. For more information about ASCS, please see the Surgery tab on our homepage.

What Should I Expect On My First Visit?

Please plan on arriving 10 minutes early for your first visit to complete paperwork with our receptionist. This can also be completed prior to arrival if you wish to print it out by clicking on the link for New Patient Form for Clients (link is external). Our referral coordinator will contact your family veterinarian after scheduling your pet’s consultation to request your pet’s medical history, lab work, and x-rays. Our veterinary specialists familiarize themselves with the information they receive from your family veterinarian prior to your consultation. Some hospitals are able to send us x-ray images electronically, others are not. Our referral coordinator will work with you and your family veterinarian to ensure that your pets x-rays are available to us. You many need to pick up your pet’s x-rays at your family veterinarian prior to your scheduled consultation time. If so, we will let you know. Working with our referral coordinator will help ensure a successful consultation for your pet.

Deciding On A Treatment Plan

The doctor will recommend and discuss treatment options with you. Our goal is to create a plan that works well for you and your family, and provides the best possible outcome for your pet. The doctor will assist you in your decision-making, ensuring all of your questions are answered thoroughly. A detailed treatment plan of each option will be provided so that you are fully informed of related costs and have the knowledge you need to make the right decision for your pet.

How Will My Veterinarian Be Kept Informed About My Pet?

Our goal is to keep you completely informed about your pet’s condition and progress. We will also communicate with your family veterinarian regarding findings, recommendations and treatment of your pet’s condition.

What Are My Options For Payment?

Payment for your initial consultation along with any tests, procedures or medications is due after you have discussed and agreed upon on a written treatment plan with the doctor. For extended hospital stays, treatment plans will be updated daily and additional payment will be requested at that time. Payment options include cash, Visa, MasterCard, Discover and CareCredit.

Where do I find information online regarding Animal Poison Control and poisonous plants?

The ASPCA toxic plant list contains names and photos of plants that have been reported as having negative effects on animals. We are providing the ASPCA link to assist you in identifying poisonous plants that your pet may have been exposed to. Please understand that this service is not intended as a method of providing a definitive diagnosis for your pet. The ASPCA site also includes a 24-hour emergency poison hotline telephone number. Be aware that the ASPCA does charge a phone consultation fee, however, the information you gain from the consultation is valuable and may be used in the treatment of your pet. The Animal Poison Control Center may refer you to your local animal emergency hospital to seek treatment for your pet. If you think your pet may have been exposed to or ingested toxic materials, please call AMCS at (206) 204-3366.